For over 35 years, LaBell Exchange has provided towing companies in Southern California with highly reliable call center services. From increasing client satisfaction to making sure your towing company stays at the top of the Highway Patrol's call-list, our reliable phone answering services offer a wide range of benefits. Whether you have a one-man tow truck operation or a chain of towing companies with multiple locations across San Diego, Orange, Los Angeles, and Riverside counties, LaBell Exchange has the resources to fully meet, if not exceed, your customer service needs at a surprisingly affordable rate.
Using state-of-the-art telecommunications technology and a thoroughly trained team of operators, we provide 24-hour telephone answering services, call routing, tow truck dispatching by cell or radio, credit card processing, priority call screening, scheduling, advanced message delivery, and more. Simply let us know your needs and our team of courteous and professional call center operators will do the rest. They have all been carefully screened and selected before they joined our team, and continuously monitored by our call center supervisors for quality assurance. We'll work with you to provide your callers with the most personalized experience possible. To accomplish this, we help develop a script and protocol for handling all your calls. This can include having our operators answer your tow company's frequently asked questions, such as hours, rates, after-hours pricing, impound information, service area, and expected arrival. All calls are typically answered within three rings.
Call LaBell Exchange today and learn more about how our award-winning call center services can enhance your Southern California towing business.
Our Towing Company Call Center Services Can Include:
- 24-Hour Live Operator Services
- 1-800 Phone Lines
- Advanced Message Delivery (Fax, Email, Text)
- After-Hours Message Prompts
- After-Hours Call Screening
- Bilingual Answering Services (English/Spanish)
- Call Routing
- Credit Card Processing
- Customized Service Scripts
- Customized Hold Prompts
- Customer Service for Impounds
- Priority Queues (Great for CHP Tow Rankings)
- Radio Dispatching
- Virtual Receptionists
- Voicemail Services
- Voicemail Trees
- And More