Frequently Asked Questions About LaBell Exchange's Live Answering ServiceWhat are your rates?
Our rates vary depending on usage. We have rate plans starting at $39.00 per 28 day billing cycle. We customize plans to fit your needs and requirements.Do you bill per call or by time?
Our normal billing is on a per call basis. In some instances we can bill for our agents work time spent handling your calls. We are flexible to create a plan which works best for you.Do you offer your service nationwide?
Yes, with modern communications technology we can take your calls no matter where you are located.How do my calls get to you?
By call forwarding your phones to a dedicated number which we provide.How will I get my messages?
Messages can be forwarded to you by text, email, fax, phone or by being recorded into a voice mailbox for your retrieval.How do you handle emergency calls?
We will follow your exact instructions for dispatching calls. We can connect callers directly to your on-call person and we can text or email multiple people with the message.Are your agents bilingual?
We have Spanish and English speaking agents on all shifts. A third party translation service is available for other languages.Are you HIPAA compliant?
Yes, we adhere to all HIPAA rules, and all our agents have gone through HIPAA training.What services do you offer?
We provide services for any type of business you can think of, including but limited to medical offices, criminal defense attorneys, bail bonds offices, property management companies, emergency service companies, home health care, and janitorial services. We provide traditional live answering services, emergency dispatching, order taking, appointment setting, seminar reservations and many others. Whether you need us to take and dispatch after hours calls, overflow calls during the day or act as your off-site receptionist, LaBell Exchange is the right choice!