At LaBell Exchange, we have a long-standing reputation for providing Southern California property managers with reliable call center services 24 hours a day. We serve the counties of San Diego, Orange, Riverside, and Los Angeles, and frequently work with property managers representing townhouse complexes, multi-residential apartments, HOAs, and commercial buildings. To serve the needs of a diverse range of clients, we tailor our telephone answering services to suit each property management company's needs and budget. With more than 35 years of experience, we've perfected our telephone answering services and built a reputation for fast response times, outstanding customer service, accuracy, professionalism, and courteousness. In fact, because we consistently provide phone answering services that meet the highest of standards, we've won the ATSI's (Association of Teleservices International) Award for Excellence seven years in a row.
From making a single property manager seem larger and more capable to helping an expansive property management company improve efficiency and lower overhead costs, our call center services deliver a great return on your investment. We only use the industry's most-advanced technology and are equipped to setup every account with personalized profiles containing pre-approved scripts, property amenities, leasing prices, application requirements, and maintenance contacts, as well as answers to frequently asked questions. We can also arrange after-hour dispatching, which means we only page or call the property manager after a certain hour when there is a real emergency, such as a fire, flood, or break-in, help with site visit scheduling, screen your calls, and deliver messages. In this way, we offer virtual assistants who will not only make your life easier, but also provide your current and prospective tenants with immediate assistance.
Call LaBell Exchange today and learn more about our phone answering services for Southern California property managers.
Our Property Management Call Center Services Can Include:
- 24-Hour Call Center Staff
- Maintenance Dispatching
- Advanced Message Delivery (Via Email, Fax, or SMS)
- Customized After-Hour Message Prompts
- Voicemail & Voicemail Forwarding
- Pre-Recorded Messages with Leasing Information
- Virtual Assistants & Custom Scripts
- Over-the-Phone Surveys
- Customer Support for Complaints & FAQs
- Bilingual Call Center Operators (English/Spanish)
- Virtual Assistants
- Call Routing to Pre-Approved Plumbers, Electricians, Etc.
- Call Screening
- Site Visit Scheduling