For Southern California's health care clinics, hospitals, hospices, and crisis/rehab centers, LaBell Exchange is your trusted source for professional, HIPAA-compliant telephone answering services. We provide 24/7 call center service and work with health care providers across Los Angeles, Orange County, and San Diego. Because we're open 24/7, we can take all after hours and holiday calls, which are particularly critical for those who accept calls related to medical emergencies, mental health, drug addiction, counseling, sexual assault, and foster care/adoption.
At LaBell Exchange, our priority is to be readily available to your clients and their ones so we can provide them with the answers they need; connect them to the correct person or department; or ensure that their messages are reliably taken and delivered to the right place in a timely manner. In handling calls of this nature, we understand the importance of protecting patient privacy, which is why all of our phone operators are extensively trained on how to handle and safeguard confidential information. Furthermore, because we know that we can be the first point of contact for those in distress, whether the caller is the middle of a health crisis or trying to handle the death of a loved one, our operators take great care to be thoughtful and sensitive at all times.
To accommodate the diverse needs of those in the health care industry, every healthcare account is setup and individually tailored for each particular facility. We can also change and customize the phone answering system, script, and procedures as often as they want. We have almost 40 years of experience in the telecommunications and call center industry and can be trusted to answer your calls promptly (usually within the first three rings), provide exceptional customer service, and facilitate communication between your staff and patients. Call today for a free on-site consultation.
Our Phone Answering Services for Southern California Healthcare Providers Include:
- 24/7 HIPAA-Compliant Answering Service
- Voicemail Trees
- Virtual Receptionist
- Advanced Message Delivery
- Bilingual and Translation Services
- Call Routing
- Priority Queues
- Client Intake & Processing
- Schedule and Reservation Management
- Information Screening
- Local or 1-800 Phone Lines
- And More