In business since 1975, At LaBell Exchange is one of Southern California's oldest and most trusted call centers. We serve numerous medical and dental offices in Orange County, Los Angeles, and San Diego, and our attentive phone operators are widely renowned for their knowledge, professionalism, and overall competency. Our exceptional phone answering services have earned us thousands of satisfied clients as well as ATSI's Award of Excellence, an award given to call centers that excel in accuracy, courtesy, response time, and overall customer service, for the last seven consecutive years.
LaBell Exchange personalizes its dental and medical office phone answering service to meet the needs of each particular practice. This can mean having an operator take messages when you're out to lunch, act as a virtual receptionist, or schedule medical and dental appointments. We work with each client to develop a custom script, as well as to establish emergency protocols, including for when a patient calls with an after-hours medical or dental emergency. Depending on your preference, our phone operators can speak with the patient to determine if there is an actual emergency, or directly connect the patient to the doctor or dentist via phone, text message, or pager. We also know that safeguarding patient health information is critical, which is why all of our operators are trained on how to take patient information and protect it so that our medical and dental offices stay in compliance with HIPAA guidelines.
Call today to schedule a free on-site consultation and to learn more about our customizable call center services and capabilities. We always stay up-to-date with the latest telecommunications technology, giving us the ability to accommodate and keep up with the changing needs of medical and dental offices of every size throughout Southern California.
Our Medical and Dental Office Call Center Services Include:
- HIPAA Compliant Office Answering Service
- 24/7 Live-Operators
- Advanced Message Delivery (Text, Pager, Phone, Fax)
- Call Routing
- Virtual Receptionist
- Reservation and Schedule Management
- Bilingual (English & Spanish) Operators
- Access to 24/7 Translation Lines
- Customer Service
- Call Screening
- And More