How to Select the Best Answering Service for Your Los Angeles Medical Office
Many Los Angeles doctor offices, urgent care clinics, and hospitals are starting to see the benefits of employing a professional medical answering service. A good medical answering service can serve as a virtual receptionist and help you streamline patient communications, increase efficiency, and contribute to a positive company image. Consider the following qualifications to help you choose the perfect medical answering service for your needs.
Friendly, Live Agents Available 24/7
The best medical answering services provide live agents 24 hours a day, 365 days a year, including holidays and weekends. Your patients shouldn’t be required to sit on hold or follow endless phone prompts until they reach a real person. These agents should be friendly, responsive, and knowledgeable, and able to handle most calls just as well as an in-office receptionist would. By using a virtual receptionist, you get better phone coverage and enhance patient/doctor communication, increasing your company’s ability to attract and retain patients. Your patients will rest easier knowing they can always reach you in the event of an emergency.
Latest Telecommunications Equipment
Look for medical answering services that use up-to-date telecommunications equipment, such as interactive appointment scheduling systems. These systems allow your virtual receptionist to provide a wide range of essential services, such as:
- Appointment Updates
- Patient Reminders
- Call Forwarding
- Message Delivery
- Call Screening
- Voicemail Services
- Personalized Greetings
- Custom Hold Prompts
HIPAA Compliance Training
If you run a successful medical practice in the LA area, you already know the necessity of following HIPAA guidelines. As a representative of your business, your virtual receptionist needs to be held to the same standards. The best medical answering services provide their agents with compliance training on HIPAA protocols and privacy laws, and include non-disclosure agreements in their contracts. This not only protects your patients’ health information but also contributes to positive patient interactions.
Personalized Options that Accurately Reflect Your Los Angeles Medical Practice
It’s important that your medical answering service is a good match for your company’s values, internal policies, and business practices. A great answering service should use your company’s customized phone scripts, and always follow your internal protocols when routing calls. They should also train their agents to respond to patients’ concerns in a professional and calm manner, especially in the event of emergencies. Ideally, they should also offer you a choice of methods on how to receive and transmit messages, such as text, fax, email, and call forwarding.
LaBell Exchange is a leading provider of call center services in Southern California that specializes in providing telephone answering services to Los Angeles-based doctors and medical offices. Since 1975, we have been dedicated to delivering quality live answering services at highly competitive rates. To learn more about how our phone answering services can benefit your medical practice, contact us today at (800) 581-8871.