Today’s advanced answering services offer convenient online portals that can help San Bernardino businesses improve time management and enhance client communication. A safe, password-protected online gateway provides access to your account from anywhere with an internet connection using any standard web browser. Account owners can instantly retrieve messages, view and modify employee directories, update account information, and more.
Below are some key components to look for when choosing an online answering service.
Immediate Access to Your Messages and Call Recording Retrieval
The best virtual answering services provide users with real time access that allows them to interface directly with their account. By using an online portal, businesses can retrieve messages, view call logs, listen to voice recordings of specific calls, download text files, and backup essential information for future review.
Convenient On-Call Scheduling Services — Ideal for San Bernardino Businesses, Healthcare Companies, Crisis Hotlines, and Property Managers
If your business utilizes on-call personnel, you already understand how difficult it can be to coordinate schedules and still provide effective staff coverage. By using your phone answering services online portal, you will be able to automatically update employee schedules, phone numbers and emails, and contact preferences. Since your outsource operators receive your changes in real time, they will always have the correct information for dispatching, reservation management, and advance message delivery.
Instantly Update Employee Directories
Live answering service online portals can assist with more than managing on-call personnel. San Bernardino businesses can also benefit from maintaining a complete employee directory through their secure online interface. Just as with an on-call roster, businesses will have direct access to add, remove, or update employee information. Once you have entered the desired changes into your online interface, the information is transmitted automatically to your phone operators. This will increase their ability to accurately answer caller inquiries, receive and relay messages, forward calls, and handle emergencies.
Accurate Reports and Data Records
With an online gateway from a high quality live answering service, you also gain instant access to essential account data and metrics. Your business will benefit from your ability to run relevant reports that can give you important insights into your account activity, call frequency, and caller demographics.
LaBell Exchange provides exceptional call center services to San Bernardino County. Since 1975, we have been delivering the best live answering services to a wide range of small businesses, healthcare companies, doctor offices, crisis hotlines, property management companies, and attorneys. Call us today at (800) 581-8871 to learn more about customizing a answering service plan for your company.