Modern businesses in the City of Industry require much more from a phone answering service than just the ability to receive calls and forward messages. Today, the best live answering services provide access to valuable features that can increase productivity and enhance communications with clients and customers.
Professional Agents Available Around the Clock
By using a high quality phone answering service, you gain access to friendly, live phone agents who can readily answer your phone calls 24 hours a day, 365 days a year. Your dedicated agents are trained to respond to callers with your own personalized phone script, and will also screen calls, respond to inquiries, and forward messages according to your preference.
Stay Organized with Advanced Phone Services
The best City of Industry call centers offer expanded services that can significantly streamline your business operations. Besides answering calls and forwarding messages, your assigned agents can also provide the following essential services:
- Direct Response Services
- Customer Surveys and Research
- Help Desk Support
- Order-Taking and Product Fulfillment
- Information Hotlines
- Appointment Scheduling
- Web Form Response
- Email Management
- Calendar Updates
- Live Chat Services
Manage Your Online Communications
While email can be convenient, it also requires a lot of maintenance. A live telephone answering service can save you valuable time with cost-efficient email management services. This includes periodically checking frequently neglected inboxes, such as “info@”, “sales@” and “service@” department email addresses. Agents can be trained to screen out spam mail, respond to legitimate messages, or forward them to the correct party in a timely manner. They can also answer inquiries received through online web contact forms.
Live Chat Services for City of Industry Businesses
Many websites now have online chat options available to their customers. By using a virtual receptionist to handle your live chat services, you make yourself immediately available to potential customers, even after hours and on weekends. Friendly, live agents will be standing by to answer inquiries and communicate valuable information about your products and services.
Interactive Phone Response (IVR)
Automated interactive voice response (IVR) is a great solution for cost-conscious businesses who don’t require the full services of a live call center. IVR allows customers to self-direct their calls by following phone prompts that direct them to the correct department. Businesses can still personalize their greetings and voicemail options, as well as provide customers with answers to Frequently Asked Questions (FAQs).
LaBell Exchange is a leading provider of specialized call center services for businesses throughout Los Angeles County. Since 1975, we have been delivering cost-effective live answering services for small corporate offices, healthcare companies, doctor offices, crisis hotlines, apartment management companies, and more. Contact us today to find out how we can design a fully-customizable answering service plan for your business: (800) 581-8871.