Live Phone Answering for Property Management Services

5 Benefits of Using a Property Management Answering Service

5 Benefits of Using a Property Management Answering Service

Property managers and property management companies throughout the Pomona area stand to benefit greatly by hiring a telephone answering company that caters to their needs. The best companies offer 24/7 phone answering, customized voicemail and call forwarding options, call screening, and a variety of administrative services, such as customer service and appointment taking. Some of the many advantages of such live answering services include:


Friendly, Live Agents Available 24/7, 365 days a year

By using a high quality phone answering service, you will gain access to professional, live agents every day of the week, including evenings, weekends, and holidays. They will be well-trained to respond to inquiries, relay messages, schedule appointments, update your calendar, screen calls, and more. By having experienced telephone agents handle your calls exactly the way you want them to, your business operations will become more streamlined and efficient.


Personalized Call Services

The best call centers can act as your virtual receptionist by forwarding calls, retrieving voicemails, and relaying messages according to your preference (usually by fax, email, or text). Your dedicated agents will be trained to respond to every caller with courtesy and professionalism. They can even use your own personalized phone scripts, ensuring that every interaction proceeds in accordance with your internal business practices and company ethics.


Instant Payment Processing

As an apartment manager or property owner, you’ll appreciate your call center’s ability to handle immediate payment processing over the phone. An effective virtual answering service can instruct your agents to collect rents or payments owed, all in accordance with your normal operating procedures. They will also keep accurate records and call logs, providing you with invaluable insight into your business.  


Rapid Emergency Response

With a live phone answering service, you’ll be able to clearly define what you consider an emergency – and what can wait until morning.  Experienced agents will contact emergency services at the first sign of an alarm, then notify you according to your preferred method (voicemail, text, or email).  


Listing Information for Pomona Property Management Companies

A high quality property management answering service can offer callers accurate information on property listings, date listing status, and essential property details.  They will also employ bilingual agents capable of communicating with the full range of your clientele.



LaBell Exchange delivers cost-effective, high quality live answering services to Southern California and Los Angeles County since 1975.  We are dedicated to providing exceptional customer service and convenient call center services to property management companies, apartment managers, and property owners in Pomona and surrounding areas.  Contact us today to learn more about how we can customize a business answering service plan to meet your needs: (800) 581-8871.