LaBell Exchange delivers superior call center services to HVAC (heating, ventilation, and air conditioning) and plumbing companies in the counties of Los Angeles, Riverside, Orange, and San Diego. We have over 35 years of accrued industry knowledge and can be trusted to help you enhance your business' image, reduce overhead costs, boost profitability, enhance business efficiency, and (most importantly) increase customer satisfaction. Our telephone answering services are reasonably priced and completely customizable--you only pay for what you need, for as long as you need it. Available HVAC and plumbing call services include, but are not limited to 24 hours a day live-operator service, voicemail, voicemail trees, advanced message delivery, call dispatching, priority call routing, screening, emergency dispatching, credit card payment processing, and schedule management.
To customize our service, we'll begin with an in-depth conversation about your phone answering needs. We'll work with you to set up a dedicated phone number and use advanced SNUG (Startel National Users Group) technology to implement your telephone answering preferences. For example, we can store detailed information about your business--from answering frequently asked questions to providing instruction on how to handle emergencies--which ensures that your customers have access to accurate and helpful responses at all hours of the day. We can also develop a script that will make it seem like our call center staff are a part of your company, screen calls according to pre-approved guidelines; and dispatch on-call employees in the event of an after-hours emergency.
To learn more about how our answering services can save your Southern California plumbing/HVAC business time and money, give us a call.
Our HVAC & Plumbing Call Center Services Can Include:
- 24/7 Answering Service
- 800 Answering Service
- Advanced Message Delivery
- Alarm Monitoring (CO/Flood Sensors)
- Bilingual Operators (English & Spanish)
- Call Screening
- Call Routing
- Call Recording & Reporting
- Custom Hold Prompts
- Emergency Dispatching
- Message Batching
- Payment Processing
- Plumbing/HVAC Dispatch Service
- Priority Queues for Emergencies
- Telephone Answering Services
- Virtual Customer Assistance
- Voicemail Services/Voicemail Trees
- And More